So about 6-8 weeks ago, Denise came home devastated because a baguette fell out of her ring. We headed down to Zales that weekend since that is where I bought the ring, 6 years earlier. After finding out that this was no longer under warranty because we failed to bring it in every three months or whatever their policy is, the manager quoted me a price of $360 to replace the baguette and tighten down all the other claws or backets or whatever its called! I was expecting this to cost somewhere in the neighborhood of $150, so I left ring still in hand, dejected and disappointed that I couldn't get the ring fixed at this time.
About a week later, my mom suggested I go over to Cedar Park Jewelry after seeing their ad in Community Impact Newspaper. I spoke to Denise's manager at work to find out who handled that account, hoping to use their name as a reference in getting a good deal. It turned out to be the other girl that teams with Denise to handle the Leander/Cedar Park paper that works with CP Jewelry, but at least I still could use the connection.
I walked in and spoke with George, the owner, who was as nice as could be. After talking a bit, I mentioned my connection to the paper and he raved on and on about what a good job they do. He told me, he could fix the ring as good as new for $125 and have it ready in two days! Needless to say, I left the ring with him and walked out happy that I chose local over the big national chains, something I think we all need to do more of.
Two days later, George himself called me back and said it was ready to pick up. When I got there that afternoon, the work he did was as good as advertised. It looked just like a bought it 6 years earlier!
Finally Friday evening, after we settled in Fredericksburg, I pulled out the "new" ring and she was so happy to have it back and so relieved to know she hadn't lost it. So the morale of the story....BUY LOCAL, help the economy of your neighborhood not the pocketbooks of corporate America.




